Faq

Our company is located in Florence, in the heart of Tuscany: who can know this beautiful land better? We are young and enthusiastic, eager to see this company grow day by day! The vehicles are new and well-maintained, our drivers are always courteous and at Your disposal for any request. In addition to that, we are part of a network of charterers with drivers so that we can always satisfy any request for any Italian destination. Moreover, thanks to our travel agency, we can easily arrange hotels, flights, trains reservations, etc.. tuscany in tour - david - florenceWhat are the advantages of a "Tuscany in Tour" service" ? - It 's a service available 24 hours a day for 365 days a year. - It is licenced to enter in any central areas, even forbidden to normal transit (the so called ZTL), often also pedestrian areas in any italian town or village. - Booking a "Tuscany in Tour" service You always know in advance how much You pay. - The "Tuscany in Tour" service has no meter, the price is guaranteed, and very often it costs less than a taxi. - The "Tuscany in Tour" is an ongoing service, there are no shifts, and if necessary it is possible to have always the same driver and the same car. - With a "Tuscany in Tour" service You'll avoid queues to take a taxi, even at the airport....!

Yes, our drivers speak fluent English, some are native speakers, as well as also having knowledge of Spanish, German and French. Upon request we provide escorts speaking almost any language.

The cars we use are all newly registered, safe, reliable to travel in comfort! Each car is equipped with municipal permission, and drivers are entitled by having passed specific exams. They are all equipped with air conditioned, radio cd, darkned windows for more privacy, leather seats, sat navigator, cell phone.

We are part of the travel Agency "Lost & Found Travel" for years in the tourist market: and this is why through our booking office it is possible to book any hotel, farmhouse, Spa, or else in Tuscany and throughout Italy. We can also provide for air, rail and ship reservations and ticketing. We are also entitled to reservations for events & shows throughout Italy, or we can help you reserve a table at any restaurant, or the entrance in museums, etc.etc...

Once received the application form, filled in any part, we will send You all the details as well as the cost, our "Terms & Conditions" and "Cancellation Policy". This itinerary can be safely deleted, changed or modified according to your specific needs, until your final confirmation that is when we receive the details of your credit card for secure your reservation. You'll then receive our voucher certifying the reservation, that You'll deliver to our driver at the beginning of the service.

The balance can be paid cash or by credit card through our cordless terminal. In this last case, however, we are obliged to apply a 3% extra. The driver will give You the receipt of Your payment.

Of course! If you have any preferred itinerary or You want to modify one of ours, there is absolutely no problem.

Of course, the important thing is that the new route remains of the same duration/date of the previous one. More details in our "Cancellation Policy".

Once the service is confirmed it is possible to change the date depending on availability. If a vehicle is available there is no problem, in case not we are obliged to apply penalties as per our "Cancellation Policy".

As requested from the Italian law, all vehicles are covered by insurance; the drivers have all the license and permits required.

The price (for vehicle and NOT for person!) pick up and drop off where and when required, a private air-conditioned vehicle with and an English speaking driver at your disposal for the whole duration of the service, including all taxes, tolls and gasoline. Our prices do not include meals, tips, entrance tickets to museums when required or other customers expenses.

In ports, trains stations or airports your driver will be waiting for you showing a sign with your name on it; if you stay in hotel he will look for you in the lobby; if you stay in a private house or villa, he will simply come to your address.

Families are welcome, that's why we can supply for baby seats (from 1 to 5 years age) and stroller, without any charge.

We only take an authorization on the card to guarantee funds availability, it will show as "Pending funds" if you check your credit card account statement. We will then only charge your card 15 days before the day of the ride, in case you decided to pay by credit card. In case you decided to pay by cash, the payment will be at the end of the service directly to the driver. For this last option, the credit card will be charged only in case of no-show, or cancellation after the dead line (as per our "Cancellation Policy")

No, but a credit card is required to guarantee your reservation.

Yes! You can pay with up to two cards per tour. Or multiple tours can be charged separately on separate cards.

Count on a tip in the amount of 10-15% of the tour price, if you are pleased with the service. (We're sure you will be!) Tips to your driver or guide are not included in the tour price.

Yes, if space is available for your confirmed vehicle. Example: If you confirmed a vehicle that seats eight people, you can invite others up to the limit of eight. Remember that prepaid entrance fees (if required) are only included for the original number you submitted with your reservation

We are happy to support bona fide travel professionals. Please send us an email with your agency name, phone number and Industry ID number and we will send you details as to how we can work together.

Yes, of course! If you book more than 1 daily tour we are pleased to offer you a 10% discont on the next tour!